Christine Li '05

Course studied: Bsc Hotel and Restaurant Management

Current position: Assistant Director of Housekeeping at Mandarin Oriental Hyde Park London

Christine Li

What made you choose Brookes as a place to study?

Brookes is located in a such beautiful town. Initially, I was inspired by the reputation of Oxford education worldwide. In my first year at Brookes, I fell in love with the facilities, such as the lecture theatre, library and the park behind. International students are made to feel very welcome here. I benefit loads from study cohesion. The atmosphere determined my future career direction in Hospitality - working with people. I dreamt that in the future, one day I can run my own hotel chain like Mr Conrad Hilton.

What is your best memory of your time at Oxford Brookes?

There are lots of nice memories with classmates and teachers - running a charity event at the Brookes Restaurant, home BBQ party, winter wonderland and so on. My best memory of my time at Brookes is the boost to my self esteem from my dissertation achievement. I had to be persistent, optimistic and committed. These qualities help me to drive my career to the top gear.

After graduating from Brookes what were the next steps for your career?

I have worked in numerous hotels, including Mandarin Oriental, Hilton (Waldorf Astoria), Melia ( ME London ) IHG and Accor. Each hotel property has different company visions & missions in line with their different working cultures.

What was your inspiration to move into your current profession?

I love to work in luxury hotel environments with the freedom to deliver exceptional customer satisfaction at all times. I enjoy working in housekeeping. Attention to detail makes a difference everyday.

What success stories/achievements have you had in your role?

I have worked for many hotels which needed lots of changes. Bringing new changes to life in practice is the journey to success. The Mandarin Oriental Hyde park is the flagship of MOHG group, and I successfully assisted re-opening the hotel after renovation. In 2019, we achieved for the 2nd year a Forbes 5 star audit - getting 97.3%, the highest in the UK and second in Europe. We have a team of 120 colleagues in housekeeping within over 600 hotel colleagues in total.

What is the best advice someone has given you?

To learn by example. The hospitality industry is fully of good leaders. I see each of them as my teacher - leading me to grow and succeed.

What advice would you give to others?

Have a dream and work your own way to let the dream come true. Time will tell everything, it allows you to reflect, think and enjoy. It’s vital to keep the balance between task oriented and people oriented in the workplace.